PFCC from a Patient Perspective

How is PFCC Different?

The PFCC approach radically change the patient experience, putting patients at the center of decisions about their care. The relationship between doctors, nurses, and other caregivers and their patients shifts from one of control to collaboration, dependence to partnership. The emphasis is on bringing services to patients and tailoring those services to patients' lifestyles.

Health care facilities designed around PFCC reflect these principles, featuring for example:

• Open visitation and physical spaces that encourage family participation and a sense of community
• Units designed to reduce noise and create a restful environment
• Easy access to food and beverages as well as communication tools such as phones and internet access
• Artwork and entertainment to distract from the realities of the hospital experience
• Simple, consistent, and easy to remember wayfinding
• Education and information centers for patients and families