PFCC from a Patient Perspective

What to Expect

Expect safety, dignity, and courtesy from the beginning to the end of your experience. From the first phone call to schedule your appointment, to your wayfinding, dining, and parking experience at the hospital, to your follow-up visits with your physician, and everything in between, you should feel the PFCC principles at work.

Expect to participate. Collaboration and cooperation are key elements of the PFCC process. Patient and family education about choices and care should take place at every stage in the PFCC experience. Less invasive techniques, multimodal anesthesia and pain management strategies, and rapid rehabilitation protocols are just a few examples of areas where patient and caregiver work together in a continuous feedback loop to achieve the best outcome. PFCC is about creating a learning environment and culture.

Expect support. The PFCC approach recognizes that family education and involvement in your experience directly and positively impacts results. Open visitation and ample chairs for visitors are two examples of small changes that make a big difference. You should expect your family to be not only allowed but welcomed and made comfortable during your experience.

The PFCC process is a wellness, rather than sickness, approach to health care.