"How-To" PFCC Guide

Steps to Success

• Focus on the "experience" and not just the "service"
• Look at everything through the eyes of your patients
• Pick a clinical program from the patients' needs and a cycle of care
• Map the flow of patients and their families
• Develop the "Team" and Working Group based on the flow
• Evaluate patient and family needs first
• Develop metrics to measure how you are doing
• Try solutions, IMPLEMENT, evaluate and try again!